PenthouseStays Chelsea - Luxury 2 Bedroom Apartment w/King Bed - near King's Road

Positive: Location is great and management is responsive. Property is clean and well-equipped. Negative: Description of property is inaccurate. This is “basement apartment” and not a penthouse. Also, there is actually one functional bedroom. The other “bedroom” is not actually one, hence why you don’t see photos of it. It is an odd-spaced room that looks like a storage with one single sofa bed. The living room has a double sofa bed. The overall sleeping space for all guests was not good. What bothered us mostly was the lack of clear instructions on how to use certain important equipment at the property (Dryer/heating system/locks/extra beddings and towels). We had to guess a little and give up on a lot of things we needed to use for our stay. Additionally, we found the check-in process rather lengthy, intimidating, and frustrating. Example: it was mentioned that any additional bedding/towels (which are available in a closet) will be of additional costs. Considering we were 4 adults + 1 Infant, and the bed and bedding situation was not great, we were very consumed on what to do. I hope the management reconsiders clarifying the property description and providing helpful instructions/information for guests.

Positive: War sehr Sauber, gut Gelegen Negative: Es war kein Penthouse, es war sehr hellhörig , die Fenster und Türen waren nicht dicht dementsprechend war es kalt und es gab Durchzug. Jedes Bett hatte nur ein großes Bettlaken. Das Internet war sehr schlecht

Definetly go to a hotel or apartment where to deal with real people in person, not online. Positive: It was just good enough for one night. Negative: It was extremely difficult to do the check in. It required online check in and the web didn’t work and didn’t explain why. I had d to make several calls an although the online staff were willing to help, they couldn’t. The check in was a nightmare.

Absolutely wonderful!! Highly recommend!!! Positive: The property was spacious, modern and well equipped. There was lots of room for us all as a family of 3 and the location was perfect. The communication from the Penthouse team was fabulous and prompt. My husband has visited London many times but this was mine and my daughter’s first trip. I can honestly say this was one of our favourite holidays ever and we could have happily stayed another week!! The accommodation was a huge part of our wonderful experience. We would book again without hesitation Negative: There were a couple of slight cleanliness issues and a little water damage throughout the property. The team explained that improvements were imminent. These issues did not spoil our experience in anyway. The Wi-Fi could do with some upgrading as it wouldn’t connect at the back of the property and was a little glitchy. There was quite a bit of noise from the apartment above but we were in London so didn’t expect silence!! Again, none of this spoiled our stay but feels right to mention it.

estupendo, cómodo, muy bien ubicado,